Dashboard

Welcome back! Here's a snapshot of your AI workforce's performance.

Calls Handled

1,204

+12.5% from last month

Appointments Booked

+8.2% from last month

Generated Revenue

$12,450

+15.1% from last month

Active AI Agents

Recent Activity

Type	Detail	Time
Call	Inbound call from (555) 123-4567, booked appointment.	2m ago
Script	Generated 'Welcome' script.	1h ago
Payment	Processed $50 deposit from J. Smith.	3h ago
Chat	Website chat with new lead about services.	5h ago
Call	Outbound follow-up to M. Johnson.	Yesterday

Vapi.ai Call Bot Script

Copy this script to your Vapi.ai assistant settings to configure the AI phone agent.

{
  "model": {
    "provider": "openai",
    "model": "gpt-4o",
    "systemPrompt": "You are a friendly, professional, and efficient AI assistant for small businesses, part of the Catalyst AI platform. Your primary goal is to help customers by booking appointments, answering questions about products and services, and handling general inquiries. Always maintain a helpful and positive tone. Your secondary goal is to identify upsell opportunities, like suggesting a premium package if a customer books a basic service."
  },
  "voice": {
    "provider": "elevenlabs",
    "voiceId": "jennifer"
  },
  "firstMessage": "Hello, thank you for calling. This is Catalyst AI. How can I help you today?",
  "tools": [
    {
      "name": "bookAppointment",
      "description": "Books a service or sales appointment for a customer. Gathers necessary details like name, phone number, desired date/time, and reason for the visit.",
      "parameters": {
        "type": "object",
        "properties": {
          "customerName": {
            "type": "string",
            "description": "The full name of the customer."
          },
          "phoneNumber": {
            "type": "string",
            "description": "The customer's phone number."
          },
          "appointmentType": {
            "type": "string",
            "enum": [
              "service",
              "sales",
              "consultation"
            ],
            "description": "The type of appointment."
          },
          "dateTime": {
            "type": "string",
            "description": "The desired date and time for the appointment in ISO 8601 format."
          },
          "reason": {
            "type": "string",
            "description": "The reason for the appointment (e.g., consultation, service inquiry)."
          }
        },
        "required": [
          "customerName",
          "phoneNumber",
          "appointmentType",
          "dateTime",
          "reason"
        ]
      }
    },
    {
      "name": "checkAvailability",
      "description": "Checks the availability for a specific service or product.",
      "parameters": {
        "type": "object",
        "properties": {
          "serviceName": {
            "type": "string"
          },
          "productName": {
            "type": "string"
          },
          "date": {
            "type": "string"
          }
        }
      }
    },
    {
      "name": "getCustomerHistory",
      "description": "Retrieves the history for a customer.",
      "parameters": {
        "type": "object",
        "properties": {
          "customerName": {
            "type": "string"
          },
          "phoneNumber": {
            "type": "string"
          }
        },
        "required": [
          "phoneNumber"
        ]
      }
    },
    {
      "name": "processPayment",
      "description": "Takes a payment over the phone for a service deposit or other charges. This is a secure and PCI-compliant process.",
      "parameters": {
        "type": "object",
        "properties": {
          "amount": {
            "type": "number",
            "description": "The amount to be charged."
          },
          "currency": {
            "type": "string",
            "description": "The currency of the transaction (e.g., USD)."
          },
          "customerName": {
            "type": "string"
          },
          "reason": {
            "type": "string",
            "description": "Reason for the payment."
          }
        },
        "required": [
          "amount",
          "customerName",
          "reason"
        ]
      }
    },
    {
      "name": "transferCall",
      "description": "Transfers the call to a human agent if the AI cannot handle the request or if the customer asks to speak to a person.",
      "parameters": {
        "type": "object",
        "properties": {
          "department": {
            "type": "string",
            "enum": [
              "sales",
              "support",
              "reception"
            ],
            "description": "The department to transfer the call to."
          }
        },
        "required": [
          "department"
        ]
      }
    }
  ]
}